This case focuses on implementation problems and lessons carried into later systems decisions.
Dean H. Stanton · Selected Work
ERP Implementation Failure, Reimplementation Assessment & Recovery Lessons
A candid ERP implementation-failure and recovery case spanning repeated go-live problems, reimplementation assessment, and lessons carried into later systems strategy.
Results
Results and contributions.
01
Situation
Operating context
PPI undertook a complex enterprise ERP implementation that experienced repeated go-live and operating problems across financial, warehouse, and transaction processes.
02
Challenge
What made the work difficult
Repeated go-live problems required the organization to assess software, data, testing, warehouse transactions, performance, and operational readiness before deciding how to proceed.
03
Dean's role
Responsibility and authority
Dean participated in operating and systems analysis and reimplementation assessment. He carried lessons from the failed implementation into later ERP and operating-system strategy.
04
Actions
How the work moved forward
- Participated in operating and systems review across repeated implementation and go-live efforts.
- Assessed warehouse, transaction, testing, performance, and methodology problems during the implementation period.
- Supported reimplementation analysis after the initial implementation difficulties.
- Captured failure lessons that informed later ERP, MES, WMS, testing, adoption, and operating-system decisions.