Many operational failures are really handoff failures: unclear ownership, broken information, duplicated work, or a system that does not match the process.
I use process and workflow design to make the real movement of work visible: who decides, what information is needed, where control belongs, what the system should enforce, and where people are compensating for a bad design.
The goal is not process documentation for its own sake. It is a working operating model that reduces ambiguity, makes exceptions manageable, connects functions, and gives systems a clear set of business rules to support.
The projects below connect process architecture with systems, roles, controls, data, and day-to-day execution.
25 projects represented here
Executive-led transformation of a multi-site medical-product manufacturing operation through an internally governed custom ERP, MES and WMS environment built around the company’s actual processes.
Functional architecture and operating leadership for a governed product-data backbone connecting product masters, BOMs, routings, engineering history, manufacturing data, and legacy-system migration across regulated operations.
Development and deployment leadership for customer-facing vertical software connecting orthopedic-practice DME inventory, par-level replenishment, product-to-HCPCS relationships, utilization reporting, dispensing, procurement, training, and post-implementation management.
Cross-functional operating leadership for an international sales and export system connecting customer onboarding, commercial terms, payment controls, production coordination, export documentation, freight, customs, invoicing, exceptions, and role-based training.
Long-running manufacturing transformation spanning automation, tooling, process design, labor economics, planning, Lean methods, and operating-system leadership across a high-mix medical-device environment.
Across these examples, the largest gains came from making invisible work visible. Once ownership, inputs, decisions, exceptions, and controls were explicit, both people and systems could operate more reliably.
20 additional examples connected to Business Process & Workflow.
Enterprise medical-device quality and regulatory transformation spanning QMS architecture, ISO 13485 readiness, EU MDR technical documentation, risk, CAPA, supplier controls, training, production controls, complaints, and post-market processes.
Defense acquisition consulting applying operations research, engineering economics, cost analysis, component and BOM analysis, capacity modeling, and supply-chain judgment to the AMRAAM acquisition environment.
Manufacturing-engineering leadership in a defense environment combining complex production support, customer-facing program recovery work, and a controlled transition from a legacy production system toward Visual Manufacturing ERP/MES.
Founder-led healthcare e-commerce operation integrating a large product catalog, supplier relationships, product data, pricing, inventory ownership, drop shipping, fulfillment, customer service, digital marketing, and payment/compliance constraints.
Applied online teaching across project management, operations, supply chain, analytics, management science, sustainability, and professional certification topics, using practical examples, clear guidance, feedback, and original supplemental course supports.
ERP and MES modernization consulting connecting business processes to functional designs, data structures, wireframes, development priorities, and ERP, warehouse, finance, product-data, and mobile workflows.
Customer-facing B2B commerce leadership connecting product catalog, account and address rules, checkout, shipping and payment choices, mobile UX, administrative workflows, release governance, and production ERP order integration.
An early direct-to-patient commerce program that turned a website into an operating sales channel connected to digital acquisition, analytics, checkout, and legacy order execution.
Indirect-channel operating governance connecting trace-sales data, distributor and GPO contracts, recurring pricing, customer recognition, freight, fees, sales-credit attribution, and supplier-channel data integration.
Executive infrastructure and continuity leadership spanning servers, networks, wireless and operating devices, backup and recovery controls, incident documentation, administrator knowledge transfer, and communications-service continuity.
Built and runs a focused housing-referral service connecting EOD and military housing seekers with local homeowners through intake, listing, matching, referral, and support workflows.
Federal-channel operating leadership connecting market-access infrastructure, DAPA and FSS processes, solicitation response, proposal support, product and pricing controls, and nationwide sales traceability.
A sustained medical-product market-access program connecting HCPCS research, PDAC applications, product evidence, executive authorization, DMECS maintenance, adverse-decision review, and controlled reconsideration across an orthopedic portfolio.
Executive leadership of an integrated workforce, HR, safety, workers-compensation, insurance, and administrative operating system across a multi-site manufacturing environment.
Executive operating leadership for the acquisition, rehabilitation, plant relocation, and startup of a 20,000-square-foot industrial facility converted into additional medical-device manufacturing capacity.
A production Microsoft Access inventory-management system designed, programmed, installed, and supported by Dean for a paying multi-store nonprofit client.
Commerce-platform modernization leadership spanning make-or-buy evaluation, licensed multi-store architecture, source-code rights, database and code migration, storefront configuration, staging, and production cutover across multiple company sites.
Executive intellectual-property governance integrated with product development and commercialization, including patent-filing coordination, trademark management, licensing, attorney coordination, infringement support, and patent-marking controls.
A multi-year complexity-reduction program coordinating product, component, catalog, packaging, data, and inventory changes without treating SKU reduction as a spreadsheet-only exercise.
A supply-continuity response to a sole-source failure, constrained inventory, substitute-material decisions, product transition sequencing, and customer communications that maintained commercial supply through the disruption.